:root{
  --bg:#f6f7fb; --surface:#fff; --text:#0f172a; --muted:#64748b; --line:#e5e7ef;
  --brand:#4f46e5; --brand-ink:#fff; --brand-soft:#eef2ff;
  --ok:#059669; --ok-soft:#ecfdf5; --warn:#b45309; --warn-soft:#fffbeb; --bad:#dc2626; --bad-soft:#fef2f2;
  --note:#fef9c3; --radius:12px; --shadow:0 1px 2px rgba(15,23,42,.05),0 4px 16px rgba(15,23,42,.04);
}
@media (prefers-color-scheme:dark){:root{
  --bg:#0b1020; --surface:#121a2e; --text:#e6e9f2; --muted:#94a3b8; --line:#232d45;
  --brand:#818cf8; --brand-ink:#0b1020; --brand-soft:#1e2445;
  --ok:#34d399; --ok-soft:#0f2a22; --warn:#fbbf24; --warn-soft:#2a210c; --bad:#f87171; --bad-soft:#2c1414;
  --note:#2b2a12; --shadow:none;
}}
*{box-sizing:border-box}
html{-webkit-text-size-adjust:100%}
body{margin:0;background:var(--bg);color:var(--text);font:15px/1.55 ui-sans-serif,system-ui,-apple-system,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif}
[dir=rtl] body{font-family:"Segoe UI",Tahoma,"Noto Sans Arabic","Geeza Pro",system-ui,sans-serif;font-size:15.5px}
a{color:var(--brand);text-decoration:none} a:hover{text-decoration:underline}
h1{font-size:26px;line-height:1.2;margin:0 0 12px;letter-spacing:-.01em} h3{font-size:15px;margin:0 0 8px}
.wrap{max-width:1180px;margin:0 auto;padding:0 20px}
.narrow{max-width:440px;margin:40px auto}
.narrow-wide{max-width:720px;margin:24px auto}
.muted{color:var(--muted)} .small{font-size:13px} .right,.end{text-align:end} .center{text-align:center} .nowrap{white-space:nowrap} .mt{margin-top:10px}
.txt-bad{color:var(--bad);font-weight:600} .txt-warn{color:var(--warn);font-weight:600}
[dir=rtl] .flip{display:inline-block;transform:scaleX(-1)}
.sr{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap;border:0}

/* top bar */
.topbar{background:var(--surface);border-bottom:1px solid var(--line);position:sticky;top:0;z-index:10}
.topbar-inner{display:flex;align-items:center;gap:16px;min-height:60px;padding:0 20px}
.topbar .nav{margin-inline-start:auto}
.menu-btn{display:none;background:none;border:1px solid var(--line);border-radius:8px;padding:6px;color:var(--text);cursor:pointer;line-height:0}
.brand{display:flex;align-items:center;gap:10px;font-weight:700;color:var(--text)} .brand:hover{text-decoration:none}
.logo{width:30px;height:30px;border-radius:8px;background:var(--brand);color:var(--brand-ink);display:grid;place-items:center;font-weight:800}
.nav{display:flex;align-items:center;gap:16px;flex-wrap:wrap}
.nav>a{color:var(--muted);font-weight:500} .nav>a.on{color:var(--text)} .nav>a.btn{color:var(--brand-ink)}
.who{font-size:13px;color:var(--muted);padding-inline-start:12px;border-inline-start:1px solid var(--line)}
.lang-btn{border:1px solid var(--line);border-radius:8px;padding:4px 10px;font-weight:700;font-size:13px;color:var(--text)!important;background:var(--bg)} .lang-btn:hover{text-decoration:none;border-color:var(--brand)}
.inline{display:inline}

/* buttons */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;background:var(--brand);color:var(--brand-ink);border:0;border-radius:9px;padding:9px 16px;font:inherit;font-weight:600;cursor:pointer;text-decoration:none!important}
.btn:hover{filter:brightness(1.07)} .btn-sm{padding:6px 12px;font-size:14px} .btn-lg{padding:12px 20px;font-size:16px}
.btn-ghost{background:transparent;color:var(--text);border:1px solid var(--line)} .btn-block{width:100%}
button.link{background:none;border:0;color:var(--brand);cursor:pointer;font:inherit;padding:0} button.link.muted{color:var(--muted)} .danger{color:var(--bad)!important}

/* cards & forms */
.card{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);padding:24px;box-shadow:var(--shadow)}
.form{display:grid;gap:14px} .form h3{margin-top:10px}
label{display:grid;gap:6px;font-weight:600;font-size:14px}
input,select,textarea{font:inherit;color:var(--text);background:var(--bg);border:1px solid var(--line);border-radius:9px;padding:10px 12px;width:100%;font-weight:400}
input:focus,select:focus,textarea:focus{outline:2px solid var(--brand);outline-offset:-1px;border-color:transparent}
textarea{resize:vertical;min-height:110px}
.row2{display:grid;grid-template-columns:1fr 1fr;gap:14px}
.check{display:flex;align-items:center;gap:8px;font-weight:500} .check input{width:auto}
.inline-form{display:flex;flex-wrap:wrap;gap:10px;align-items:center;padding:16px;margin-bottom:16px} .inline-form input,.inline-form select{width:auto;flex:1 1 180px}

/* flashes */
.flash{padding:12px 16px;border-radius:10px;margin:16px 0;border:1px solid var(--line);background:var(--surface)}
.flash-success{background:var(--ok-soft);border-color:transparent;color:var(--ok)}
.flash-error{background:var(--bad-soft);border-color:transparent;color:var(--bad)}
.flash-info{background:var(--brand-soft);border-color:transparent}
.flash-warn{background:var(--warn-soft);border-color:transparent;color:var(--warn)} .flash-warn a{color:inherit;font-weight:600}

/* hero */
.hero{text-align:center;padding:64px 0 40px} .hero h1{font-size:40px}
.hero-actions{display:flex;gap:12px;justify-content:center;flex-wrap:wrap;margin-top:24px}
.grid3{display:grid;grid-template-columns:repeat(3,1fr);gap:16px;margin-bottom:48px}

/* page parts */
.page-head{display:flex;align-items:center;justify-content:space-between;gap:12px;margin:28px 0 16px;flex-wrap:wrap} .page-head h1{margin:0}
.tabs{display:flex;gap:4px;border-bottom:1px solid var(--line);margin-bottom:16px;overflow-x:auto}
.tabs a{padding:10px 14px;color:var(--muted);font-weight:600;border-bottom:2px solid transparent;margin-bottom:-1px;white-space:nowrap} .tabs a.on{color:var(--text);border-color:var(--brand)} .tabs a:hover{text-decoration:none;color:var(--text)}
.filters{display:flex;gap:10px;flex-wrap:wrap;margin-bottom:16px} .filters input{flex:1 1 240px;width:auto} .filters select{width:auto}
.empty{text-align:center;padding:48px}

/* stats */
.stats{display:grid;grid-template-columns:repeat(6,1fr);gap:12px;margin-bottom:24px}
.stat{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);padding:16px;display:flex;flex-direction:column;color:var(--text)} .stat:hover{text-decoration:none;border-color:var(--brand)}
.stat-n{font-size:28px;font-weight:700;line-height:1.1;font-variant-numeric:tabular-nums} .stat-l{color:var(--muted);font-size:13px}
.stat-hot .stat-n{color:var(--bad)} .stat-brand .stat-n{color:var(--brand)}
.stats-5{grid-template-columns:repeat(5,1fr)}

/* list (customer) */
.list{display:grid;gap:8px}
.list-row{display:flex;justify-content:space-between;align-items:center;gap:16px;background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);padding:16px 18px;color:var(--text)}
.list-row:hover{text-decoration:none;border-color:var(--brand)}
.lr-title{font-weight:600;display:flex;align-items:center;gap:8px} .lr-side{display:flex;gap:6px;flex-shrink:0}
.dot{width:8px;height:8px;border-radius:50%;background:var(--brand);display:inline-block}

/* table (staff) */
.table-wrap{overflow-x:auto;background:var(--surface);border:1px solid var(--line);border-radius:var(--radius)}
.table{width:100%;border-collapse:collapse;font-size:14px}
.table th{text-align:start;font-size:12px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);padding:12px 14px;border-bottom:1px solid var(--line);white-space:nowrap}
.table td{padding:12px 14px;border-bottom:1px solid var(--line);vertical-align:top} .table tr:last-child td{border-bottom:0}
.table tbody tr[onclick]{cursor:pointer} .table tbody tr:hover{background:var(--bg)}
.table td a{color:var(--text)} .table select{width:auto;padding:5px 8px}
.needs-reply td:first-child{box-shadow:inset 3px 0 0 var(--brand)} [dir=rtl] .needs-reply td:first-child{box-shadow:inset -3px 0 0 var(--brand)}
.faded{opacity:.5}
.rename{display:flex;gap:8px;align-items:center} .rename input{max-width:320px;padding:6px 10px}

/* badges */
.badge,.chip{display:inline-block;padding:2px 9px;border-radius:999px;font-size:12px;font-weight:600;white-space:nowrap;background:var(--bg);color:var(--muted);border:1px solid var(--line)}
.status-open{background:var(--brand-soft);color:var(--brand);border-color:transparent}
.status-pending{background:var(--warn-soft);color:var(--warn);border-color:transparent}
.status-resolved{background:var(--ok-soft);color:var(--ok);border-color:transparent}
.status-closed{background:var(--bg);color:var(--muted)}
.priority-low{color:var(--muted)} .priority-medium{color:var(--text)}
.priority-high{background:var(--warn-soft);color:var(--warn);border-color:transparent}
.priority-urgent{background:var(--bad-soft);color:var(--bad);border-color:transparent}
.asset-in_use{background:var(--ok-soft);color:var(--ok);border-color:transparent} .asset-in_stock{background:var(--brand-soft);color:var(--brand);border-color:transparent} .asset-repair{background:var(--warn-soft);color:var(--warn);border-color:transparent} .asset-retired{color:var(--muted)}
.chip-staff{background:var(--brand-soft);color:var(--brand);border-color:transparent} .chip-note{background:var(--note);color:var(--warn);border-color:transparent}

/* ticket view */
.back{display:inline-block;margin:20px 0 8px}
.ticket-layout{display:grid;grid-template-columns:1fr 300px;gap:24px;align-items:start;margin-bottom:40px}
.ticket-head{margin-bottom:20px} .ticket-head h1{margin:4px 0 10px}
.timeline{display:grid;gap:12px;margin-bottom:16px}
.msg{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);padding:16px 18px}
.msg header{display:flex;align-items:center;gap:8px;margin-bottom:8px;flex-wrap:wrap}
.msg-staff{border-inline-start:3px solid var(--brand)} .msg-internal{background:var(--note);border-inline-start-color:var(--warn)}
.msg-body{white-space:normal;overflow-wrap:anywhere}
.avatar{width:28px;height:28px;border-radius:50%;background:var(--brand-soft);color:var(--brand);display:grid;place-items:center;font-weight:700;font-size:13px}
.event{text-align:center;padding:2px 0}
.reply{padding:16px} .reply textarea{margin-bottom:12px}
.reply-actions{display:flex;gap:12px;align-items:center;justify-content:flex-end;flex-wrap:wrap} .reply-actions select{width:auto;padding:6px 10px}
.side{padding:18px;margin-bottom:16px} .side p{margin:0 0 14px}

/* assets & devices */
.device-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(260px,1fr));gap:16px;margin-bottom:32px}
.device h3{margin:2px 0 12px}
.kv{display:grid;grid-template-columns:auto 1fr;gap:6px 14px;margin:0 0 16px;font-size:14px} .kv dt{color:var(--muted)} .kv dd{margin:0;overflow-wrap:anywhere}
h3.sec{margin:24px 0 10px}
.history{padding:8px 18px} .hrow{display:flex;justify-content:space-between;gap:12px;padding:10px 0;border-bottom:1px solid var(--line)} .hrow:last-child{border:0}
.form-actions{display:flex;gap:10px;flex-wrap:wrap}
.foot{color:var(--muted);font-size:13px;padding:32px 20px;text-align:center}

/* app shell + sidebar */
.shell{display:block}
.has-side .shell{display:grid;grid-template-columns:248px minmax(0,1fr);align-items:start}
.main{padding:0 28px 8px;min-width:0;max-width:1240px;width:100%}
body:not(.has-side) .main{margin:0 auto;max-width:1180px}
.sidebar{position:sticky;top:61px;height:calc(100vh - 61px);overflow-y:auto;background:var(--surface);border-inline-end:1px solid var(--line);padding:16px 12px 32px}
.side-nav{display:grid;gap:4px}
.grp summary,.single{display:flex;align-items:center;gap:10px;padding:9px 10px;border-radius:9px;font-weight:600;color:var(--text);cursor:pointer;list-style:none;user-select:none}
.grp summary::-webkit-details-marker{display:none}
.grp summary:hover,.single:hover{background:var(--bg);text-decoration:none}
.single.on{background:var(--brand-soft);color:var(--brand)}
.grp summary span:first-of-type,.single span:first-of-type{flex:1}
.grp summary .ic-chev{color:var(--muted);transition:transform .15s}
.grp[open] summary .ic-chev{transform:rotate(90deg)}
[dir=rtl] .grp summary .ic-chev{transform:scaleX(-1)} [dir=rtl] .grp[open] summary .ic-chev{transform:rotate(90deg)}
.ic{flex:none}
.grp ul{list-style:none;margin:2px 0 8px;padding:0;padding-inline-start:28px;display:grid;gap:1px}
.grp li a{display:flex;align-items:center;gap:8px;padding:7px 10px;border-radius:8px;color:var(--muted);font-size:14px;font-weight:500}
.grp li a span:first-child{flex:1}
.grp li a:hover{background:var(--bg);color:var(--text);text-decoration:none}
.grp li a.on{background:var(--brand-soft);color:var(--brand);font-weight:600}
.cnt{min-width:22px;height:20px;padding:0 7px;border-radius:999px;background:var(--bg);border:1px solid var(--line);color:var(--muted);font-size:12px;font-weight:700;display:inline-grid;place-items:center;font-variant-numeric:tabular-nums}
.cnt-brand,.grp summary .cnt{background:var(--brand);color:var(--brand-ink);border-color:transparent}
.cnt-bad{background:var(--bad);color:#fff;border-color:transparent} .cnt-warn{background:var(--warn-soft);color:var(--warn);border-color:transparent}
.scrim{display:none}

/* SLA badges */
.sla-over{background:var(--bad);color:#fff;border-color:transparent}
.sla-soon{background:var(--warn-soft);color:var(--warn);border-color:transparent}
.sla-ok{color:var(--muted)}
tr.overdue td:first-child{box-shadow:inset 3px 0 0 var(--bad)} [dir=rtl] tr.overdue td:first-child{box-shadow:inset -3px 0 0 var(--bad)}

/* chat */
.chat{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);display:flex;flex-direction:column;overflow:hidden;margin-bottom:16px}
.chat-head{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:12px 16px;border-bottom:1px solid var(--line)}
.live{display:inline-flex;align-items:center;gap:6px;font-size:12px;color:var(--ok);font-weight:600}
.live::before{content:"";width:7px;height:7px;border-radius:50%;background:var(--ok);box-shadow:0 0 0 0 var(--ok);animation:pulse 2s infinite}
@keyframes pulse{0%{box-shadow:0 0 0 0 color-mix(in srgb,var(--ok) 50%,transparent)}70%{box-shadow:0 0 0 6px transparent}100%{box-shadow:0 0 0 0 transparent}}
@media (prefers-reduced-motion:reduce){.live::before{animation:none}}
.chat-log{padding:16px;display:flex;flex-direction:column;gap:10px;max-height:62vh;min-height:220px;overflow-y:auto;background:var(--bg)}
.bubble-row{display:flex;gap:8px;align-items:flex-end;max-width:82%}
.bubble-row.mine{align-self:flex-end;flex-direction:row-reverse}
.bubble{background:var(--surface);border:1px solid var(--line);border-radius:14px;padding:9px 13px;overflow-wrap:anywhere}
.mine .bubble{background:var(--brand);color:var(--brand-ink);border-color:transparent}
.mine .bubble a{color:inherit;text-decoration:underline}
.bubble.internal{background:var(--note);color:var(--text);border:1px dashed var(--warn)}
.bubble-meta{font-size:12px;color:var(--muted);margin:0 4px 3px;display:flex;gap:6px;align-items:center;flex-wrap:wrap}
.mine .bubble-meta{justify-content:flex-end}
.bubble-col{display:flex;flex-direction:column;min-width:0}
.chat-event{align-self:center;font-size:12px;color:var(--muted);background:var(--surface);border:1px solid var(--line);border-radius:999px;padding:3px 12px;text-align:center}
.atts{display:flex;flex-wrap:wrap;gap:6px;margin-top:8px}
.att{display:inline-flex;align-items:center;gap:6px;font-size:13px;padding:5px 9px;border-radius:8px;background:color-mix(in srgb,var(--surface) 85%,transparent);border:1px solid var(--line);color:var(--text)!important;text-decoration:none!important;max-width:240px}
.att span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.att-img{display:block;border-radius:8px;max-width:220px;max-height:160px;border:1px solid var(--line)}
.composer{border-top:1px solid var(--line);padding:12px;display:grid;gap:8px;background:var(--surface)}
.composer textarea{min-height:64px;margin:0}
.composer-row{display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.composer-row .grow{flex:1}
.file-btn{display:inline-flex;align-items:center;gap:6px;cursor:pointer;color:var(--muted);font-weight:500;font-size:14px;padding:6px 8px;border-radius:8px}
.file-btn:hover{background:var(--bg);color:var(--text)}
.file-btn input{display:none}
.file-list{font-size:12px;color:var(--muted)}
.composer select{width:auto;padding:6px 10px}
.typing-hint{font-size:12px;color:var(--muted)}

/* rating */
.stars{display:inline-flex;flex-direction:row-reverse;gap:2px} [dir=rtl] .stars{flex-direction:row-reverse}
.stars input{position:absolute;opacity:0;pointer-events:none}
.stars label{font-size:28px;line-height:1;color:var(--line);cursor:pointer;font-weight:400;display:inline}
.stars input:checked ~ label,.stars label:hover,.stars label:hover ~ label{color:#f59e0b}
.stars-static{color:#f59e0b;letter-spacing:1px} .stars-static .off{color:var(--line)}
.rate-card{border-color:var(--brand)}

/* reports */
.rgrid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px;margin-bottom:24px}
.bars{display:grid;gap:10px}
.bar-row{display:grid;grid-template-columns:minmax(90px,30%) 1fr auto;gap:10px;align-items:center;font-size:14px}
.bar-track{height:12px;border-radius:4px;background:var(--bg);position:relative}
.bar-fill{height:100%;border-radius:4px;background:var(--brand);min-width:2px}
.bar-val{font-variant-numeric:tabular-nums;font-weight:600;min-width:32px;text-align:end}
.period{display:inline-flex;border:1px solid var(--line);border-radius:999px;padding:3px;background:var(--surface)}
.period a{padding:6px 14px;border-radius:999px;color:var(--muted);font-weight:600;font-size:14px} .period a.on{background:var(--brand);color:var(--brand-ink)} .period a:hover{text-decoration:none}

/* assets extras */
.quick{display:grid;gap:10px}
.quick select,.quick input{padding:8px 10px}
.mrow{display:grid;grid-template-columns:auto 1fr auto;gap:12px;padding:12px 0;border-bottom:1px solid var(--line);align-items:start} .mrow:last-child{border:0}
.chk{width:18px;height:18px;margin:0}
.bulkbar{display:flex;gap:10px;align-items:center;margin:0 0 12px;flex-wrap:wrap}
.canned-list{display:grid;gap:12px}
.pre{white-space:pre-wrap;overflow-wrap:anywhere;margin:6px 0 0;font-size:14px;color:var(--muted)}

@media (max-width:1100px){.rgrid{grid-template-columns:1fr}}
@media (max-width:900px){
  .has-side .shell{grid-template-columns:1fr}
  .menu-btn{display:inline-flex}
  .sidebar{position:fixed;top:0;bottom:0;inset-inline-start:0;width:280px;height:100vh;z-index:40;transform:translateX(-105%);transition:transform .2s;box-shadow:0 0 40px rgba(0,0,0,.2);padding-top:20px}
  [dir=rtl] .sidebar{transform:translateX(105%)}
  .side-open .sidebar{transform:none}
  .side-open .scrim{display:block;position:fixed;inset:0;background:rgba(15,23,42,.45);z-index:30}
  .main{padding:0 16px 8px}
  .bubble-row{max-width:94%}
}
@media (max-width:900px){.stats,.stats-5{grid-template-columns:repeat(3,1fr)} .ticket-layout{grid-template-columns:1fr}}
@media (max-width:640px){
  .wrap{padding:0 16px} .row2,.grid3{grid-template-columns:1fr} .stats,.stats-5{grid-template-columns:repeat(2,1fr)}
  .hero h1{font-size:30px} .list-row{flex-direction:column;align-items:flex-start} .who,.hide-sm,.brand-name{display:none}
  .topbar-inner{padding:0 12px;gap:10px} .bar-row{grid-template-columns:1fr auto} .bar-row .bar-track{grid-column:1/-1;grid-row:2}
  .card{padding:18px}
}

/* ticket workflow */
.status-in_progress{background:var(--ok-soft);color:var(--ok);border-color:transparent}
.status-open{background:var(--brand);color:var(--brand-ink);border-color:transparent}
.tracker{list-style:none;display:flex;gap:0;margin:0 0 16px;padding:0;counter-reset:s}
.tracker li{flex:1;display:flex;align-items:center;gap:8px;font-size:13px;font-weight:600;color:var(--muted);position:relative;padding-inline-end:12px}
.tracker li:not(:last-child)::after{content:"";flex:1;height:2px;background:var(--line);margin-inline-start:4px}
.tracker li.done:not(:last-child)::after{background:var(--ok)}
.tdot{width:26px;height:26px;border-radius:50%;display:grid;place-items:center;border:2px solid var(--line);background:var(--surface);font-size:12px;flex:none}
.tracker li.done .tdot{background:var(--ok);border-color:var(--ok);color:#fff}
.tracker li.now{color:var(--text)} .tracker li.now .tdot{border-color:var(--brand);color:var(--brand)}
.tracker li span:last-child{white-space:nowrap}
.wf{display:flex;align-items:center;gap:10px;flex-wrap:wrap;padding:14px 16px;margin-bottom:16px;border-color:var(--brand)}
.wf input{flex:1 1 220px;width:auto;padding:9px 12px}
.wf-text{display:flex;flex-direction:column;flex:1;min-width:180px}
.btn-ok{background:var(--ok);color:#fff}
@media (max-width:640px){.tracker li span:last-child{white-space:normal;font-size:12px}.wf .btn{flex:1}}
fieldset.choice{border:1px solid var(--line);border-radius:10px;padding:12px 14px;display:grid;gap:10px;margin:0}
fieldset.choice legend{font-weight:600;font-size:14px;padding:0 6px}

/* status line (ticket tracker) */
.tracker{align-items:flex-start}
.tracker li{align-items:flex-start}
.tracker li:not(:last-child)::after{margin-top:12px}
.tracker .tdot{width:24px;height:24px;font-size:12px}
.tracker li:not(.done):not(.now) .tdot{background:var(--surface)}
.tracker li.now .tdot{background:var(--brand);border-color:var(--brand);box-shadow:0 0 0 4px color-mix(in srgb,var(--brand) 18%,transparent)}
.tracker .tinfo{display:flex;flex-direction:column;gap:2px;white-space:nowrap}
.tracker .tinfo b{font-weight:600}
.tracker .ttime{font-size:12px;font-weight:500;color:var(--muted)}
@media (max-width:640px){.tracker .tinfo{white-space:normal}}